- Working the reviews feed
Read, answer and file the reviews from every connected source in one feed, with the stars, sites, filters and keyboard shortcuts that make it quick.
- Filters and saved views
Every filter in the reviews drawer, what each one matches, the 4 saved views that ship with the product, and how to keep your own.
- Keyboard shortcuts
The 5 keys that drive the reviews feed, where the cursor goes, what each one is guarded against, and the separate set the Approvals screen uses.
- Assigning reviews to your team
Give one review or a whole selection an owner, see who has what, clear an assignment, and understand why assigning never moves a review out of the feed.
- Reply on sites without a reply API
Some review sites do not let anyone post a reply for you, so the reply is copied for you to paste there and the review is marked as replied.
- Private feedback
Feedback a customer sends you privately instead of posting it: where it shows, why it is never posted, and how to answer it by email.
- Translation
Read a review in your language, answer in the language it was written in, and know exactly what the reviewer receives.
- Export reviews to CSV
The export follows the current tab, site and filters exactly; the columns; the 50,000 cap; and why the file only ever downloads to your device.
- Saved replies
Write the answers you send often once, share them with the whole team, and fill in the reviewer's first name automatically.
- Reply statuses
What each reply state on a review means, from Needs reply to Replied by hand, what moves a review from one to the next, and what to do when a reply fails.
- Add a reviews widget to your website
Show your rating and your latest reviews on your own website with a short piece of code, and choose what the widget shows and how it looks.