ReviewComet collects the reviews customers leave about your business, puts them in one feed, and helps you answer every one of them: by hand, with a rule, or with an AI agent that writes in your words.
The Overview screen with the reviews waiting, the sources and the quick links.
Sources in
A source is one place reviews come from. Facebook connects today, through a Facebook Page. Google, Trustpilot, the App Store, Google Play and custom sources are coming. You connect a source once and its new reviews arrive from that moment on. See Connect a source.
Every source belongs to a location, so a business with 3 branches can keep each branch's reviews and team apart. Most accounts have 1. See Locations.
One feed out
Reviews is the feed: every review from every source, newest first, with its stars, the site, the location and whether it still needs a reply. You answer from the card. On a site that takes replies through its API, your reply is posted. On a site that does not, it is copied for you to paste there, and the review is marked as replied. See Working the reviews feed.
Automation on top
2 tools act on reviews as they arrive. Both are on the Automation screen.
- Rules always do the same thing to the same review: thank every 5-star review, flag every 1-star review, assign low ratings to a manager, send every review to your CRM.
- AI agents read the review and write an answer from your instructions and knowledge. The star rating decides what happens to it: posted on its own, held for approval, or left as a draft for a person.
A diagram of a review arriving from a site, passing rules and an agent, and landing in the feed or in Approvals.
Approvals
A reply an agent holds for approval waits on the Approvals screen until somebody approves or discards it. Nothing in that queue reaches a customer without a person. See Approve or discard a drafted reply.
Private feedback
Some customers tell you privately instead of posting. That feedback lands in the same feed with a Private feedback tag, and it is never posted anywhere. You answer it by email.
Free and metered
Collecting reviews, reading them and everything a person does by hand are free and unlimited. Automated work spends credits from your credit pool: each rule action is 1 credit, and an AI reply costs more because the AI writes it. See What is free and what is metered.
What we never do
- Post a reply nobody wrote, approved or allowed a rule or an agent to send.
- Change or remove a customer's review.
- Answer private feedback in public.
Where to go next
The fastest way in is Your first 15 minutes: connect a source, answer your first reviews, and switch on one rule.