Rules that reply, flag, assign, notify and archive on their own, and the backtest that proves them first.
- How rules work
Trigger, actions, wait and sources: how a review rule is built, the order rules run in, how they relate to agents, and what each action costs.
- Build your first rule
A worked example from start to finish: a rule that thanks every 5-star review in a few different words, tested before it goes live.
- Rule triggers in detail
Every review trigger, what each one matches, and the traps: reviews with no stars, exact versus contains, and what counts as suspicious.
- Rule actions in detail
Every review action a rule can take: reply, flag, assign, notify, send to a webhook and archive, what each does on the site and here, and the credit cost of each.
- Backtest a rule before it runs
Replay the last 30 days of reviews through a rule's trigger, read what it would have caught, and know what a backtest cannot tell you.
- Rules worth starting with
5 review rules most businesses want in their first week, with the trigger, the actions and the reason for each.