ReviewComet
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Handle a bad review, before it handles you

A 1-star review with a calm, fast reply can win back the customer and reassure everyone who reads it. ReviewComet makes sure you see it first and answer it well.

KOSTENLOSE Testphase startenPreise ansehen

7 Tage kostenlos testen, keine Kreditkarte nötig

What makes a bad review worse, and what ReviewComet does about it

  • You find out days later, from a customer.

    Alerts. A rule tells the right person the moment a low rating lands.

  • The reply comes out defensive and starts an argument.

    Careful drafts. The AI drafts a calm reply that owns the problem, and it waits for you.

  • Nobody owns the follow-up.

    Assignment. The review goes to the person who can fix it, and everyone sees who has it.

  • The same complaint keeps coming and nobody connects the dots.

    Insights. See where low ratings come from, by location and over time.

Set up in 3 steps

One rule and one agent setting cover most of it.

  1. Add a low-rating rule

    When a review is 2 stars or lower, notify and assign the manager.

  2. Hold low ratings for approval

    Set the AI agent to wait for a person on 1 to 3 stars.

  3. Check the trend

    Look at insights each month to see where the low ratings come from.

Was es kostet

Working your reviews by hand is FREE. Credits pay for AI replies, review requests by email, SMS or WhatsApp, and rule actions. The app shows the price before anything runs.

Gut zu wissen

  • Facebook is the one review site that connects today. Google, Trustpilot, App Store und Google Play are coming soon.
  • ReviewComet does not remove reviews. Only the review site can, under its own rules.
  • Reviews are never hidden from your widgets without the widget saying so.

Questions about negative reviews

Can ReviewComet delete a bad review?
No. Only the review site can remove a review, under its own rules. ReviewComet helps you answer it well.
How fast should I reply?
The same day if you can. A fast, calm reply matters more than a perfect one.
Will the AI reply to a 1-star review on its own?
Only if you allow it. Most businesses keep low ratings on approval.
Can I reply privately instead?
Where you have the customer's contact details, reach out to them directly too. The public reply is still what other readers see.
What does it cost?
Rules cost 1 credit per action and AI replies cost by the reply. Replying by hand is FREE.

Turn a bad review into a good answer

Set up your low-rating rule today and see the next one first.

KOSTENLOSE Testphase startenPreise ansehen

7 Tage KOSTENLOS testen, ohne Kreditkarte. Es wird nichts berechnet, solange du keine Karte hinzufügst.